Knowledge Base

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Knowledge Base

Amperecloud Platform

Amperecloud Platform

Brief instructions on all functions, solutions to technical problems & information on compatibility and API.

Workflow with platform (alerts, tickets, Services)

Monitoring

Monitoring settings and views (overview)

Dashboard: creating a dashboard

Dashboard user administration

Creating a widget (chart)

Dashboards Basic functions

Creating a widget (number)

Creating a widget (table)

Creating a widget (heatmap)

Monitoring: Views

Integration of Webcams into the Amperecloud Platform

Map View

Master Display: creating a master display

Remote Control

Logbook

Actual/target ratio in PV yield monitoring

Exclusions

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Access & user management

How do I get access to Amperecloud Platform?

Reset password

Administrator/Regular user

Profile: Notifications

Profile management on the Amperecloud platform

Selecting the language

Login

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Company administration & organization

How do I move an investment between different companies on the platform?

How can I change the direct marketer in the digital twin and what information is required for this?

Switch between companies in the Amperecloud Platform

Customization of the master data system for administrators (managing tabs, categories and text fields)

View and edit master data

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Products & Subscriptions

What is the difference between Professional and Enterprise?

Can Platform be used as a white label solution?

In which countries can I use Amperecloud products?

How can I order other Amperecloud products via Platform, e.g. Log, Operations, Control, or Remote?

Why are grayed-out menu items not available?

Communication of product updates

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Data security

How is my data secured at Amperecloud?

Management & Data

Can I export my historical data or import it into Platform?

How do I delete an attachment?

How do I obtain the load profile data for a system?

Who owns the data stored in Platform?

In what time interval can Amperecloud Platform process data?

How do I use data analysis correctly?

Up to which level can Platform be used (module or string level)?

How can I determine whether data is being sent via the VPN certificate?

Invoices in Platform

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Disruptions & Issues

"Why is the platform not showing any data?"

"Why are the inverters not transmitting data?"

"Despite installation, the VPN is not working. What steps are necessary to get it running?"

"Who should I contact for technical issues with the Amperecloud system?"

"What can I do if there are issues with the connection to a third-party data logger?"

Status code

Exporting Error Log

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Datalogger & Feed-in Management

Is there an FTP forwarding feature for Amperecloud data loggers and what do I need for it?

Is it possible to connect a data logger from another manufacturer via FTP push?

Connection

Can storage systems (battery / BESS) be integrated?

Can biogas plants be connected?

Can wind turbines be integrated?

External data loggers

Huawei SmartLogger1000 - 3000

External data loggers

Set up Solarlog FTP export

Setting up FTP push - Sungrow Com 100

Alarms

How can I mute the alarms for a system?

Creating and configuring alerts

Setting/assigning alert notifications

How the alert system works (overview)

Creating a yield loss calculation

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Tickets & CMMS

Assigning tickets

How do I create new labels for tickets?

What is the best way to use maintenance mode?

Overview: Services

Assignment rules

Tickets: Usage

Create Services

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API & Interfaces

How does the Amperecloud API interface work?

How do I integrate the data from Platform on an external website (e.g. Solarfox)?

Is there an inventory management system?

Reporting

Does Amperecloud provide examples or templates for the design of reports?

Digital Twin

Creating calculations

Copy, cut & paste

General (digital twin)

Can I connect my battery storage system to Amperecloud Platform?

Replace inverter: Device management

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Plant & market services

How can I book a commissioning appointment for a system?

Can I book a training course for new employees?