Knowledge Base

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Knowledge Base

Amperecloud Platform

Amperecloud Platform

Brief instructions on all functions, solutions to technical problems & information on compatibility and API.

General

Workflow with platform (alerts, tickets, Services)

Access & user management

Getting access to Amperecloud Platform

Reset password

Administrator/Regular user

Profile: Notifications

Profile management on Amperecloud Platform

Language selection

Login

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Master Display

Map View

Creating a master display

Monitoring

Monitoring settings and views (overview)

Monitoring: Views

Dashboards

Creating a dashboard

Dashboard user administration

Dashboards Basic functions

Creating a widget (heatmap)

Creating a widget (table)

Creating a widget (number)

Creating a widget (chart)

Creating a widget (webcams)

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Status

Status code

Alerts

Muting alerts

Creating and configuring alerts

Setting/assigning alert notifications

How the alert system works (overview)

Tickets & CMMS

Assigning tickets

Creating labels for tickets

Maintenance mode (offline mode)

Assignment rules

Tickets: Usage

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Services

Overview: Services

Creating Services

Logbook

Logbook

Exclusions

Digital Twin

Creating calculations

Copy, cut & paste

General (digital twin)

Connecting battery storage to Amperecloud Platform

Replace inverter: Device management

Assign Facility coordinates

Panel String Groups

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Master Data

View and edit master data

Customization of the master data system for administrators (managing tabs, categories and text fields)

Reports

Reports and templates in Amperecloud

Creating of the report “Peak billing for yield losses (active power limitation) (relative), (DVM and NSM)”

Data

Exporting Measurement Data

Creating a data import

Data analysis

Remote Control

Remote Control (in Platform)

Datalogger & Feed-in Management

FTP forwarding of the Amperecloud data loggers

"Amperecloud Log" area in Amperecloud Platform

Management & Data

Exporting and importing historical data

Delete facilities

Retrieve load profile data of a facility

Ownership of the data stored in the platform

Time interval for data processing in Amperecloud Platform

Use of the platform at module or string level

Check whether data is sent via the VPN certificate

Invoices in Platform

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Connection

Integration of storage facilities (battery / BESS) into the platform

Connecting biogas plants to the platform

Integration of wind turbines into the platform

External data loggers

Huawei SmartLogger1000 - 3000

External data loggers (General)

Set up Solarlog FTP export

Setting up FTP push - Sungrow Com 100

Connection of a data logger from another manufacturer via FTP push

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Yield loss

Creating a yield loss calculation

Actual/target ratio in PV yield monitoring

API & Interfaces

How the Amperecloud API interface works

Integration of data from the platform on an external website (e.g. Solarfox)

Inventory management in the platform

Company administration & organization

Move assets between different companies on Platform

Changing direct marketers in the digital twin

Switch between companies in the Amperecloud Platform

Plant & market services

Book a commissioning date for a facility

Book training for new employees

Products & Subscriptions

Amperecloud packages (differences between Professional and Enterprise)

Use of Platform as a white label solution

Countries available for the use of Amperecloud products

Ordering Amperecloud products via Platform

Grayed out menu items/availability of functions and services

Communication of product updates

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Disruptions & Issues

Missing data display in Platform

Causes for missing data transmission of the inverters

Fixing VPN problems after installation

Contact for technical problems in the Amperecloud system

Connection problems with a third-party logger

Exporting Error Log (Google Chrome)

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Data security

Data security at Amperecloud