Knowledge Base
English
Deutsch
Español
Go to Platform
Deutsch
Español
Amperecloud Platform
First Steps
Ampercloud platform - Account & Settings
Amperecloud platform - technical
Amperecloud Log
Amperecloud Platform
Monitoring
Access & user management
Company administration & organization
Products & Subscriptions
Data security
Management & Data
Disruptions & Issues
Datalogger & Feed-in Management
Compatibility
External data loggers
Alarms
Tickets & CMMS
API & Interfaces
Reporting
Digital Twin
Plant & market services
Amperecloud Log
Problems & defects
General
Costs
Commissioning
Shipping
Range of functions
Wiring
Inverter
Amperecloud Operations
Direct marketing & remote controllability
General
Billing & payment
Contract
Remote controllability (FSB) & measurement concept
Invoices & contract
Contract
Invoice
Remote Control Systems
General
General conditions & organisation
Documents & Information
The technical implementation of telecontrol technology
Terms of use & service descriptions
Back to home
Knowledge Base
Amperecloud Platform
First Steps
Ampercloud platform - Account & Settings
Amperecloud platform - technical
Amperecloud Log
Amperecloud Platform
Monitoring
Access & user management
Company administration & organization
Products & Subscriptions
Data security
Management & Data
Disruptions & Issues
Datalogger & Feed-in Management
Compatibility
External data loggers
Alarms
Tickets & CMMS
API & Interfaces
Reporting
Digital Twin
Plant & market services
Amperecloud Log
Problems & defects
General
Costs
Commissioning
Shipping
Range of functions
Wiring
Inverter
Amperecloud Operations
Direct marketing & remote controllability
General
Billing & payment
Contract
Remote controllability (FSB) & measurement concept
Invoices & contract
Contract
Invoice
Remote Control Systems
General
General conditions & organisation
Documents & Information
The technical implementation of telecontrol technology
Terms of use & service descriptions
Amperecloud Platform
Brief instructions on all functions, solutions to technical problems & information on compatibility and API.
Monitoring
Monitoring settings and views (overview)
Dashboard: creating a dashboard
Dashboard user administration
Creating a widget (chart)
Dashboards Basic functions
Creating a widget (number)
Creating a widget (table)
Creating a widget (heatmap)
Monitoring: Views
Integration of Webcams into the Amperecloud Platform
Map View
Master Display: creating a master display
See more
Access & user management
How do I get access to Amperecloud Platform?
Reset password
Administrator/Regular user
Profile: Notifications
Profile management on the Amperecloud platform
Selecting the language
Login
See more
Company administration & organization
How do I move an investment between different companies on the platform?
How can I change the direct marketer in the digital twin and what information is required for this?
Switch between companies in the Amperecloud Platform
Customization of the master data system for administrators (managing tabs, categories and text fields)
View and edit master data
See more
Products & Subscriptions
What is the difference between Professional and Enterprise?
Can Platform be used as a white label solution?
In which countries can I use Amperecloud products?
How can I order other Amperecloud products via Platform, e.g. Log, Operations, Control, or Remote?
Why are grayed-out menu items not available?
Communication of product updates
See more
Data security
How is my data secured at Amperecloud?
Management & Data
Can I export my historical data or import it into Platform?
How do I delete an attachment?
How do I obtain the load profile data for a system?
Who owns the data stored in Platform?
In what time interval can Amperecloud Platform process data?
How do I use data analysis correctly?
Up to which level can Platform be used (module or string level)?
How can I determine whether data is being sent via the VPN certificate?
Invoices in Platform
See more
Disruptions & Issues
"Why is the platform not showing any data?"
"Why are the inverters not transmitting data?"
"Despite installation, the VPN is not working. What steps are necessary to get it running?"
"Who should I contact for technical issues with the Amperecloud system?"
"What can I do if there are issues with the connection to a third-party data logger?"
Status code
Exporting Error Log
See more
Datalogger & Feed-in Management
Is there an FTP forwarding feature for Amperecloud data loggers and what do I need for it?
Is it possible to connect a data logger from another manufacturer via FTP push?
Compatibility
Can storage systems (battery / BESS) be integrated?
Can biogas plants be connected?
Can wind turbines be integrated?
Compatible inverter models with the Amperecloud platform
Compatible cloud & API integrations with the Amperecloud platform
Which sensors can be connected to Platform?
See more
External data loggers
Huawei SmartLogger1000 - 3000
External data loggers
Set up Solarlog FTP export
Alarms
How can I mute the alarms for a system?
Creating and configuring alerts
Setting/assigning alert notifications
How the alert system works (overview)
Creating a yield loss calculation
See more
Tickets & CMMS
Assigning tickets
How do I create new labels for tickets?
What is the best way to use maintenance mode?
Overview: Services
Assignment rules
Tickets: Usage
Create Services
See more
API & Interfaces
How does the Amperecloud API interface work?
How do I integrate the data from Platform on an external website (e.g. Solarfox)?
Is there an inventory management system?
Reporting
Does Amperecloud provide examples or templates for the design of reports?
Digital Twin
Creating calculations
Copy, cut & paste
General (digital twin)
Can I connect my battery storage system to Amperecloud Platform?
Plant & market services
How can I book a commissioning appointment for a system?
Can I book a training course for new employees?