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Amperecloud Platform
First Steps
Amperecloud Platform
Amperecloud Log
Amperecloud Platform
Account & Organization
Monitoring
Management & Data
Disruptions & Issues
Datalogger & Feed-in Management
Compatibility
External data loggers
Alarms
Tickets & CMMS
API & Interfaces
Reporting
Digital Twin
Amperecloud Log
Problems & defects
General
Costs
Commissioning
Shipping
Range of functions
Wiring
Inverter
Amperecloud Operations
Direct marketing & remote controllability
Billing & payment
Contract
General
Remote controllability (FSB) & measurement concept
Invoices & contract
Contract
Invoice
Remote Control Systems
General
General conditions & organisation
Documents & Information
The technical implementation of telecontrol technology
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Knowledge Base
Amperecloud Platform
First Steps
Amperecloud Platform
Amperecloud Log
Amperecloud Platform
Account & Organization
Monitoring
Management & Data
Disruptions & Issues
Datalogger & Feed-in Management
Compatibility
External data loggers
Alarms
Tickets & CMMS
API & Interfaces
Reporting
Digital Twin
Amperecloud Log
Problems & defects
General
Costs
Commissioning
Shipping
Range of functions
Wiring
Inverter
Amperecloud Operations
Direct marketing & remote controllability
Billing & payment
Contract
General
Remote controllability (FSB) & measurement concept
Invoices & contract
Contract
Invoice
Remote Control Systems
General
General conditions & organisation
Documents & Information
The technical implementation of telecontrol technology
Amperecloud Platform
Brief instructions on all functions, solutions to technical problems & information on compatibility and API.
Account & Organization
How do I get access to Amperecloud Platform?
Reset password
How do I move an investment between different companies on the platform?
What is the difference between Professional and Enterprise?
How is my data secured at Amperecloud?
How can I change the direct marketer in the digital twin and what information is required for this?
Can Platform be used as a white label solution?
In which countries can I use Amperecloud products?
How can I order other Amperecloud products via Platform, e.g. Log, Operations, Control, or Remote?
How can I book a commissioning appointment for a system?
Why are grayed-out menu items not available?
Can I book a training course for new employees?
How are product updates communicated?
Notifications (profile)
Administrator/Regular user
Profile management on the Amperecloud platform
Selecting the language
Switch between companies in the Amperecloud Platform
Customization of the master data system for administrators (managing tabs, categories and text fields)
View and edit master data
Login
See more
Monitoring
Creating a loss of earnings calculation
Can I connect my battery storage system to Amperecloud Platform?
Which sensors can be connected to Platform?
Can individual monitoring settings & views be saved at user level?
How do I create a dashboard?
Dashboard user administration
Creating a chart in a dashboard
Dashboards Basic functions
Creating a widget (number)
Creating a widget (table)
Creating a widget (heatmap)
Monitoring: Views
"Integration of Webcams into the Amperecloud Platform"
Map View
Creation of an individual Master Display
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Management & Data
Can I export my historical data or import it into Platform?
How do I delete an attachment?
How do I obtain the load profile data for a system?
Who owns the data stored in Platform?
In what time interval can Amperecloud Platform process data?
How do I use data analysis correctly?
Up to which level can Platform be used (module or string level)?
How can I determine whether data is being sent via the VPN certificate?
Invoices in Platform
See more
Disruptions & Issues
"Why is the platform not showing any data?"
"Why are the inverters not transmitting data?"
"Despite installation, the VPN is not working. What steps are necessary to get it running?"
"Who should I contact for technical issues with the Amperecloud system?"
"What can I do if there are issues with the connection to a third-party data logger?"
Status code
Exporting Error Log
See more
Datalogger & Feed-in Management
Is there an FTP forwarding feature for Amperecloud data loggers and what do I need for it?
Is it possible to connect a data logger from another manufacturer via FTP push?
Compatibility
Can storage systems (battery / BESS) be integrated?
Can biogas plants be connected?
Can wind turbines be integrated?
Compatible inverter models with the Amperecloud platform
Compatible cloud & API integrations with the Amperecloud platform
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External data loggers
Huawei SmartLogger1000 - 3000
External data loggers
Set up Solarlog FTP export
Alarms
How can I mute the alarms for a system?
Creating and configuring alarms
Setting/assigning alarm notifications
How the alarm system works (overview)
Tickets & CMMS
Assigning tickets
How do I create new labels for tickets?
What is the best way to use maintenance mode?
Overview: Services
Assignment rules
Tickets: Usage
Create Services
See more
API & Interfaces
How does the Amperecloud API interface work?
How do I integrate the data from Platform on an external website (e.g. Solarfox)?
Is there an inventory management system?
Reporting
Does Amperecloud provide examples or templates for the design of reports?
Digital Twin
Creating calculations
Copy, cut & paste
General (digital twin)
