External data loggers
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      3. External data loggers

      Huawei SmartLogger1000 - 3000

      Step by step instructions

      Step 01 - Login as "Advanced User"

      • Open a web browser and enter the IP address of your Huawei SmartLogger 1000-3000 in the address bar.
      • Log in as an "Advanced User".

      01 - Login

      Step 02 - Select settings

      • Once you have successfully logged in, navigate to the settings.

      02 - Settings

      Step 03 - Select FTP under "Extended Parameters

      • Search for the "Extended Parameters".
      • Select the option for FTP there.

      Step 04 - Enter the FTP server, user name and password

      • Enter the FTP server address, user name and password required for the FTP connection.
      • Make sure that you enter the password manually, as the SmartLogger does not allow copying and pasting.

      Step 05 - Leave the remote directory empty

      • Leave the "Remote Directory" field empty.

      Step 06 - Select Data Export Enable

      • Activate the "Data Export Enable" option.

      Step 07 - Select the highest possible format

      • Select select the highest possible format (format 4 in most cases). Make sure that you do not select "Format 1" as this is not supported.

      Step 08 - Select file name format minYYYYMMDD.csv

      • Select the file name format "minYYYYMMDD.csv".

      Step 09 - Select time format YYYY-MM-DD

      • Select the time format "YYYY-MM-DD".

      Step 10 - Select Export or Cyclic

      • Select either "Export" or "Cyclic", depending on your requirements.

      Step 11 - Set export interval to 15 or 30 minutes

      • Set the export interval to either 15 or 30 minutes.

      Step 12 - Select File Mode Periodically Added Data

      • Select the "Periodically Added Data" file mode.

      Step 13 - Save

      • Save your settings.

      Step 14 - Start report test

      • Click on "Start report test" to check whether the data transfer is working.
      • Make sure that all information is entered correctly, especially the FTP connection information.
      • Check the configuration to ensure that all required settings for the data transfer are selected correctly.

      Need More Help?

      If you encountered any difficulties or need further assistance, here are some steps you can take:

      Contact Support:

      • Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.

      Phone Support:

      • Call our customer service at

        +49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).

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