Access & user management
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      How do I get access to Amperecloud Platform?

      Access to the Amperecloud Platform will be provided to you by email. These instructions will help you to successfully activate your account and log in for the first time.

      Step-by-step instructions

      Step 1: Check your e-mail inbox

      1. Check your e-mail inbox:
        • You will receive an email from Amperecloud with an activation link.
        • Also check your spam folder if you cannot find the email in your inbox.

      It is important to check the spam folder, as invitation emails can sometimes be mistakenly marked as spam.

      Step 2: Activate account

      1. Open the invitation email:
        • Locate the email with the subject "Amperecloud account activation".
        • Click on the activation link provided in the email.
      1. Enter your personal data:
        • After clicking on the activation link, you will be asked to enter your personal details.
      2. Create a password:
        • Your password must contain at least eight characters.
        • It should contain a combination of upper and lower case letters, numbers and special characters.

       

      A weak password increases the risk of security incidents. Always use a strong and secure password.

       

      Step 3: Complete registration

      1. After entering all the data, click on "Create" or "Confirm".
      2. You will now be redirected to the Amperecloud Platform login page.
      3. Log in with your e-mail and your new password.

      FAQs

      • Question: What can I do if I have not received the invitation e-mail?
        Answer: Check your spam folder and make sure that the e-mail address is correct. If you still cannot find the e-mail, please contact our support. korrekt ist. Wenn Sie die E-Mail immer noch nicht finden, kontaktieren Sie unseren Support.

      • Question: Can I change my password later?
        Answer: Yes, you can change your password at any time in the Amperecloud Platform profile settings.

      Additional information for company administrators

      The same procedure applies to new accounts created by the company's internal administrator. The email with the activation link is automatically sent to the new user after the administrator has set up the account.

      Administratoren sollten sicherstellen, dass neue Benutzer über den Prozess informiert sind und gegebenenfalls auf den Spam-Ordner hinweisen.

      Need More Help?

      If you encountered any difficulties or need further assistance, here are some steps you can take:

      Contact Support:

      • Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.

      Phone Support:

      • Call our customer service at

        +49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).

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