Remember that you have to invite your members yourself, more information can be found in this article:
Alerts
To create an alarm, follow the steps in this article:
Creating and configuring alerts
You can find an overview of how it works in this article:
To activate alert notifications and assign them to an authorized person, follow the steps in this article:
Setting/assigning alert notifications
To create a loss of earnings calculation, follow the steps in this article:
You can either receive an alert by e-mail or navigate to the Alerts tab within the platform.
Here you can see the individual alerts.
Click on 
to display the alert in Monitoring.
Check the measured values.
Create a ticket if an error is detected based on the measured values.
Tickets
Detailed information on the use of tickets can be found in this article:
To assign a ticket to a member, follow the steps in this article:
To create a ticket for the alarm, click on 
otherwise you can confirm the alarm with 
.
Navigate to the Tickets tab.
Here, the individual members can see the tickets that have been assigned to them under User.
The individual tasks can now be processed within the ticket.
When the ticket is finished, the status can be set to Closed and then saved.
Services
To create an Service, follow the steps in the following article:
Detailed information on the overview of Services can be found in this article:
If one or more tickets require an assignment, you can add the ticket to a new or existing assignment within the ticket under Services.
You can see an overview of the individual Services under the Services tab.
Click on the desired Services and all assigned tickets will be displayed.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
Share Your Feedback
If this article didn’t meet your needs or if you have suggestions on how we can improve, please let us know by submitting feedback. Your input helps us enhance our resources and support.