Navigate within the platform to the Alerts tab.
Select the desired alert and click 
under Actions.
Then select the desired calculation method and click on Calculate & Save.
It may be necessary for you to enter your feed-in tariff. To do this, navigate to the digital twin, select the Facility and enter the amount in the Feed in tariffs field under Technical.
The yield loss is displayed in the yield loss area of the alert.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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