Ampercloud platform - Account & Settings
      Back to home
      1. Knowledge Base
      2. First Steps
      3. Ampercloud platform - Account & Settings

      Company Admin: Members

      Step-by-step instructions

      Overview in video form

      Step 1: Call up company Admin

      1. Click on your company name in the top right-hand corner.
      2. Select Company admin from the drop-down menu.

      company

      company admin

      Step 2: Manage members

      1. In the Members section, you can view and manage the users of your company who have already been invited or joined.
      2. The following information and functions are available to you:
        • Name of the user or their e-mail address, if the user has not yet registered with the Amperecloud Platform.
        • Information about the user roles. More information on the different roles within the Amperecloud Platform can be found here.
        • Users who have been invited but have not yet accepted the invitation are marked as “Pending invitation”.
      3. Hover over a user to access the following options:
        • Appoint as administrator or convert to regular user.
        • Remove the user from your company
        • Change user roles
        • Edit user notes

      members

      Step 3: Add new members

      1. Scroll down to add new members.
      2. Enter the e-mail address of the new user.
      3. Optionally, you can assign the user administrator rights in your company. You can find more information about this here.

      invite members

      Problem solutions

      Common problems and solutions

      • Problem: The e-mail invitation does not reach the new user.

        Solution: Check whether the e-mail address has been entered correctly and ask the user to check their spam folder.

      • Problem: Changes to user roles are not saved.

        Solution: Make sure you have the appropriate permissions to make role changes and try again.

      Additional resources:

       

      Need More Help?

      If you encountered any difficulties or need further assistance, here are some steps you can take:

      Contact Support:

      • Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.

      Phone Support:

      • Call our customer service at

        +49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).

      Share Your Feedback

      If this article didn’t meet your needs or if you have suggestions on how we can improve, please let us know by submitting feedback. Your input helps us enhance our resources and support.