Alert Overview

To create an alarm, follow the steps in this article: 

Creating and configuring alerts

Overview of the alert page

Navigate to the Alert tab.

Alert groups

• Here you will see a list of triggered, grouped alerts. 

• In the top bar, you can filter by type, Acknowledgment Status, Assignees, Alert status and Facility.

• In the overview you can see the severity level, name, Facility, time period, Yield loss  and Assignees.

Actions

There are several actions available to you under Actions.

• Create exclusion: Here you can create an exclusion for the alert group. Further information on exclusions can be found in the following article: 

  Exclusions

• Calculate yield loss: You can calculate the yield loss here. You can find more information on calculating yield loss in the following article: 

  Creating a yield loss calculation

• Create ticket: Here you can create a new ticket for the alert group. Further articles on tickets can be found in the Knowledge Base under the item: 

  Tickets & CMMS

• Acknowledge: Click Acknowledge when an alarm group has been successfully edited. This is removed from the overview when you Acknowledge.

• View in Monitoring: Here you can display the latest alert in Monitoring. Further articles on monitoring can be found in the Knowledge Base under the item: 

  Monitoring

Individual alerts

• Under Actions, click on [+number Alerts] to see a list of the individual alerts within an alert group.
  
• The view of the individual alerts gives you a more detailed insight into when a particular alert was triggered in the group.

• In the top bar, you can filter by Device, Severity, Acknowledgment status, Alert status and Facility.
• In the overview, you can see the Device, Facility, Time period, Yield loss, Message and the Assignees.
  
  

Actions

There are several actions available to you under Actions.

• Create exclusion: Here you can create an exclusion for the alert. Further information on exclusions can be found in the following article: 

  Exclusions

• Calculate yield loss: You can calculate the yield loss here. You can find more information on calculating yield loss in the following article: 

  Creating a yield loss calculation

• Create ticket: Here you can create a new ticket for the alert. Further articles on tickets can be found in the Knowledge Base under the item: 

  Tickets & CMMS

• Acknowledge: Click Acknowledge when an alarm group has been successfully edited. This is removed from the overview when you Acknowledge.

• View in Monitoring: Here you can display the latest alert in Monitoring. Further articles on monitoring can be found in the Knowledge Base under the item: 

  Monitoring

• In Monitoring Anzeigen lassen: The respective alert can be displayed in the monitoring view via the button. A temporary monitoring view will open, showing the affected component (highlighted in red) as it appeared at the time of the alert. If multiple components of the same device type exist in the digital twin, additional components of that type will also be displayed for comparison (highlighted in black).

  Monitoring

To enable alarm notifications and assign them to a responsible person, follow the steps in this article: Setting/assigning alert notifications

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Contact Support:

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