Alert Overview

To create an alarm, follow the steps in this article: 

Creating and configuring alertsopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24


Overview of the alert page

Navigate to the Alert tab.

alerts tab


Alert groups

  • Here you will see a list of triggered, grouped alerts. 

Alerts are automatically grouped if they are of the same type, occur in the same system and are reported in the same time period. 

  • In the top bar, you can filter by type, Acknowledgment Status, Assignees, Alert status and Facility.

alert group overview

  • In the overview you can see the severity level, name, Facility, time period, Yield loss  and Assignees.

An active alarm can be recognized by the fact that no “to date” has been set.


Actions

aktionen

There are several actions available to you under Actions.

  • Create exclusionAusschluss symbol-1: Here you can create an exclusion for the alert group. Further information on exclusions can be found in the following article: 

    Exclusionsopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24

  • Calculate yield lossertragsverlust: You can calculate the yield loss here. You can find more information on calculating yield loss in the following article: 

    Creating a yield loss calculationopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24

  • Create ticketicon_ticket-png-1: Here you can create a new ticket for the alert group. Further articles on tickets can be found in the Knowledge Base under the item: 

    Tickets & CMMSopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24

new ticket

  • Acknowledgealarm bestätigen: Click Acknowledge when an alarm group has been successfully edited. This is removed from the overview when you Acknowledge.

  • View in Monitoringmonitoring icon: Here you can display the latest alert in Monitoring. Further articles on monitoring can be found in the Knowledge Base under the item: 

    Monitoringopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24


Individual alerts

  • Under Actions, click on [+number Alerts] to see a list of the individual alerts within an alert group.
    actions
  • The view of the individual alerts gives you a more detailed insight into when a particular alert was triggered in the group.

individual alerts

  • In the top bar, you can filter by Device, Severity, Acknowledgment status, Alert status and Facility.
  • In the overview, you can see the Device, Facility, Time period, Yield loss, Message and the Assignees.


 

Actions

actions individual alerts

There are several actions available to you under Actions.

  • Create exclusionAusschluss symbol-1: Here you can create an exclusion for the alert. Further information on exclusions can be found in the following article: 

    Exclusionsopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24

  • Calculate yield lossertragsverlust: You can calculate the yield loss here. You can find more information on calculating yield loss in the following article: 

    Creating a yield loss calculationopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24

  • Create ticketicon_ticket-png-1: Here you can create a new ticket for the alert. Further articles on tickets can be found in the Knowledge Base under the item: 

    Tickets & CMMSopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24

  • Acknowledgebestätigen: Click Acknowledge when an alarm group has been successfully edited. This is removed from the overview when you Acknowledge.
  • View in Monitoringmonitoring icon: Here you can display the latest alert in Monitoring. Further articles on monitoring can be found in the Knowledge Base under the item: 

    Monitoringopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24

  • In Monitoring Anzeigen lassenmonitoring icon: The respective alert can be displayed in the monitoring view via the button. A temporary monitoring view will open, showing the affected component (highlighted in red) as it appeared at the time of the alert. If multiple components of the same device type exist in the digital twin, additional components of that type will also be displayed for comparison (highlighted in black).

    Monitoringopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24


To enable alarm notifications and assign them to a responsible person, follow the steps in this article: Setting/assigning alert notificationsopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24


Need More Help?

If you encountered any difficulties or need further assistance, here are some steps you can take:

Contact Support:

  • Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
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