The alerts can be used to identify and check potential faults in the systems. These are grouped together as soon as they are of the same alert type, for the same system and in the same time period.
Figure 1: Alert page overview
A - This area allows you to filter within the alert system according to certain parameters.
The following filter options are available:
- Filter by alarms (e.g. only "No data recorded")
- Filter by confirmed/unconfirmed alerts. You can also use this to display alerts that have already been confirmed.
- Filter by assigned agents
- Filter by a specific system
B - Via 
you can confirm all grouped alerts.
B - Via 
you can display the most recent alert in the monitoring.
C - Here you can see the number of alerts in this alert group. If you press this button, you can view the individual alerts in this group. (Fig. 2)
Figure 2: Overview of individual alerts in a group
When viewing the individual alerts, you get a more detailed insight into when a particular alert occurred in the same group.
A - This area also allows you to filter the view according to the following parameters:
- Filter by device type
- Filter by severity of alerts
- Filter by acknowledged/unacknowledged alerts in this group
B - By clicking you can display the specific alert in the monitoring. A temporary monitoring view is displayed in which the affected component (marked in red) is displayed at the time of the alert. If a component is affected of which several of the same device types are present in the digital twin, more of the device type are also displayed in this monitoring view for comparison (marked in black). (Fig. 3)
B - By clickingyou can confirm an individual alert from the group.
B - By clicking
it is possible to create a ticket from an alert. (Fig. 4)
Figure 3: Alert in monitoring
Figure 4: View for creating new tickets
Automatic assignments
A - You have the option of configuring the automatic assignment of alerts via the company settings (company name top right).
B - This is done in the Alarm Assignees menu item.
Fig. 5: Company settings - Assign alerts
Click on the button for a new assignment rule. 
Figure 6: New assignment rule
Here you can now configure for which severity level and for which systems several or one specific user should be assigned.
E-mail notifications
Email notifications are activated via your user's profile settings (shortcut top right -> Profile).
Figure 7: Accessing the profile settings
Figure 8: Activating notifications
Activate the buttons for the alerts/tickets for which you would like to receive an e-mail notification.
You will only receive an e-mail notification if you have been assigned to the alert.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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