Creating and configuring alerts

Alerts in the digital twin

1. Access to alerts

Alarms can be added or managed at system level in the digital twin. This allows you to monitor specific system components or operating states in a targeted manner.

Step 1: Opening the digital twin

• Log in to your Amperecloud Platform.
• Navigate to "Digital Twin" via the main menu.

Step 2: Display alerts

• In the digital twin view, you will see an overview of your system's "Alert".
• Existing alerts can be displayed and their details viewed by clicking on the icon.

Adding a new alert

2. Create alert

You can add new alerts using the "Create" button.

Adding a new alert

• Click on the "Create" button in the alert overview of the digital twin.
• As soon as you have selected an alert in the selection menu, the corresponding description appears.

Alerts in the company settings

3. Manage alarms

In the company Admin, you have the option of viewing a list of all available alerts and creating your own alerts.

Step 1: Opening the company settings

• Click on your company profile and select "Company admin" from the drop-down menu.
• The alerts marked as official are already available by default and cannot be edited or deleted.

Need More Help?

If you encountered any difficulties or need further assistance, here are some steps you can take:

Contact Support:

• Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.

Phone Support:

• Call our customer service at

  +49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).

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