The load profile data (also known as the load profile) of a system provides information about the power generation or power consumption over certain time intervals. To obtain this data in the Amperecloud Platform, you have two main methods:
Method 1: Check with the metering point operator
Check whether the load profile data is available directly from your metering point operator. You can usually contact your direct marketer for information on how to gain access to this data.
Method 2: Exporting the system data from the Amperecloud Platform
You can also export the system data from the Amperecloud Platform. You can find detailed instructions on how to do this in the "Data Export" article on our website. This export can provide you with additional insights and data on the performance of your system.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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