To use user-defined calculations in the digital twin of an Amperecloud Log installation, the aggregations must be deactivated under “Configuration / Amperecloud Log”.
1. Navigate to the digital twin:
- Open the digital twin of the desired Facility.
2. Select device:
- Click on the device for which you want to perform a calculation so that it is highlighted in gray.
3. Reach calculations:
- Scroll down on the right-hand side until you reach the “Calculations” section.
- Click on create.
4. Specify value:
- Determine which value should be calculated, e.g. active power.
- click on "+ add".
- Set the filters at the top of the menu, e.g. for system and device type, to make the selection more precise.
- Add all devices to be included in the calculation.
- Make sure that all desired devices are displayed under “Selected:”.
- Click on “CLOSE” and then on “SAVE” to save the calculation.
5. Recalculate:
If necessary, use the “RECALCULATE” button under “Calculations” to calculate past values retrospectively.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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