Datalogger & Feed-in Management
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      Is there an FTP forwarding feature for Amperecloud data loggers and what do I need for it?

      Guide: Setting Up FTP Forwarding

      FTP forwarding allows you to securely transfer data from data loggers in the Amperecloud Platform to an FTP server.

      Step 1: Log in to Amperecloud Platform

      Open your web browser and log in to the Amperecloud Platform..

      Step 2: Navigate to "Amperecloud Log"

      Navigate to "Amperecloud Log" or a similar option in the main menu and click on it.

      Step 3: Configure FTP Forwarding

      1. In the "Amperecloud Log" interface, look for the option to configure FTP forwarding or a related submenu.

      2. Enter the following information to set up the FTP connection:

        • FTP Server Address: The address of your FTP server where the data will be transferred.
        • Username: Your username for the FTP server.
        • Password: The password for your FTP user.
        • Port: If the FTP server uses a different port, enter it here (default is port 21).

      Step 4: Save the Configuration

      1. Verify the entered information for accuracy.
      2. Click on "Save" or a similar option to activate the FTP forwarding.

      Need More Help?

      If you encountered any difficulties or need further assistance, here are some steps you can take:

      Contact Support:

      • Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.

      Phone Support:

      • Call our customer service at

        +49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).

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