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Two-Factor Authentication (2FA)

Platform uses Two-Factor Authentication (2FA) to protect your account against unauthorized access.

 

Users can enable two-factor authentication (2FA) by toggling the option on their Profile pageopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24. After activation, they will be required to log out and, upon their next login, set up 2FA using an authentication app. After the grace period ends on February 6th, this option will be removed and 2FA will be enforced for all users.

2 fa enable

 

Content

Setting Up 2FAopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24

Authenticator Apps (TOTP)open_in_new_24dp_FILL0_wght400_GRAD0_opsz24

How Login Worksopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24

Account Recoveryopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24

Password Resetopen_in_new_24dp_FILL0_wght400_GRAD0_opsz24

Setting Up 2FA

During initial login, Platform guides you through a one-time setup:

  1. Install an authenticator app on your device.

  2. Scan the QR code shown on screen.

  3. Enter the first generated PIN code to confirm pairings.

         2 fa

Once completed, your device generates continuously rotating authentication codes for login.

Authenticator Apps (TOTP)

Ampere Cloud uses the TOTP authentication standard. The following apps are known to work well:

  • Google Authenticator

  • Microsoft Authenticator

  • FreeOTP

Most TOTP-compatible apps should function without issues.

 

How Login Works

To sign in to Platform you need:

  1. Email address

  2. Password

  3. 6-digit authentication code

After entering your email and password, the login screen prompts you for a 6-digit PIN code generated by your authenticator app.

After session expiration, you will be asked for a new 6-digit code.

If you are generally unable to log in, enter the link in the URL bar and log in.

app.ampere.cloud/auth/logout

 

Account Recovery

If you lose access to your authenticator device, you cannot log in until 2FA is reset.

Recovery options:

Option 1 – Company Administrator Reset

Company Admins can reset 2FA for members from the Members section.
After reset, the user will be prompted to set up 2FA again at next login.

  1.  Call up company Admin

    1. Click on your company name in the top right-hand corner.
    2. Select Company admin from the drop-down menu.

    company

    company admin

  2. Navigate to the Members section.

    members sidebar

  3. Under actions click on the Key symbol to reset OTP.reset otp

Option 2 – Support Assistance

If your organization has no Company Admin, Amperecloud Support can assist with recovery: Online support form.open_in_new_24dp_FILL0_wght400_GRAD0_opsz24

 

Password Reset

If you have forgotten your password, follow the steps in the article Reset password.open_in_new_24dp_FILL0_wght400_GRAD0_opsz24

Need More Help?

If you encountered any difficulties or need further assistance, here are some steps you can take:

Contact Support:

  • Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
  • Fill out a form: Complete our online support form. Please include all relevant information about your request, and our team will get back to you as soon as possible.

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