in Google Chrome
Step-by-step Guide
Step 1: Open the Page
Navigate to the page on the Amperecloud Platform where the issue occurs.
Step 2: Access Developer Tools
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Click on the three vertical dots in the top right corner of the Google Chrome browser to open the menu.
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From the menu, select "More tools" and then "Developer tools".
Step 3: Switch to Console
Within "Developer tools", navigate to the "Console".
Step 4: Export the Error Log
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Right-click anywhere inside the Console.
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Select "Save as..." to save the log file.
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Save the log file on your computer.
Step 5: Send to Support
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Open your email and compose a new message.
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Attach the saved log file.
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Briefly describe the issue and the steps leading to it.
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Send the email to support@ampere.cloud.
- Providing the error log helps the support team to better understand the issue and assist you more efficiently.
- Ensure you include a meaningful description with the file to expedite processing.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
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Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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