The Amperecloud platform’s logbook records all activities related to the operation of your systems, including:
- Work orders for maintenance or repairs
- Created and processed tickets that track issues, tasks, or incidents
- Inverter replacements and other important component exchanges
- On-site visits, such as inspections or maintenance work
- Curtailments imposed by grid operators or other regulatory bodies
Viewing and Managing Logbook Entries
1. Navigate to the "Logbook" tab via the main navigation.
- In the "Logbook" tab, you will see a list of all logbook entries.
2. View detailed information:
- Click on the "+" symbol next to the entry to expand and display more detailed information.
3. Open the associated ticket:
- By clicking on the "Link" symbol, you can open the associated ticket to view details about the incident or task.
4. Create manual entries:
- Click on "New Log Entry" to manually create new entries in the logbook, allowing you to document important events or notes.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).