To book a smooth commissioning appointment for your system, please follow these steps:
Step 1: Contact with your Customer Success Manager
Your first point of contact for booking a commissioning appointment is your Customer Success Manager at Amperecloud. They specialize in helping you with all questions and concerns relating to your system..
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Communication: Contact your Customer Success Manager directly. You can do this by phone or email..
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E-mail: Send an e-mail to cs@ampere.cloud. In the e-mail, describe your request for a commissioning appointment and all relevant details of your system.
Step 2: Tailor-made offer and appointment
Your Customer Success Manager will provide you with a customized offer for the commissioning of your new system and provide the commissioning service for you.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
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Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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