The "Status" tab in the Amperecloud Platform provides detailed insights into the transmitted status codes of your equipment components, such as inverters, presented in a clear format. This guide explains how to effectively navigate and interpret these status codes.
Step 1
In the "Status" tab, you will find the transmitted status codes of your equipment components, for example, the inverters, visualized in a structured manner.
A - Selection and Display of Status Codes
In this section, you can adjust your view based on the time frame (day, month, year), a specific date, and the relevant equipment.
LOG lists the status codes in a tabular form.
B - Visualization of Accumulated Status Messages
Dieser Bereich zeigt die akkumulierten Statusmeldungen für den ausgewählten Zeitraum an.
- Status: Reported code with its interpretation (meaning, severity).
- Name: Description of the error or warning.
- Severity: Assessment of severity, e.g., error or warning.
- Component: Name of the component from the Digital Twin.
- Device Type: Type of the reporting device (e.g., inverter).
- Occurrences: Graphical representation of occurrences within the selected timeframe. Hover over the graph to get detailed information.
ℹ NOTE
The Amperecloud Platform has a library of reported status and error codes from many common inverter manufacturers and can provide interpretation and severity level directly related to these codes. However, this may not be applicable to all inverter manufacturers. Contact us if you want your inverters to be included in the Amperecloud Platform library as well.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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