Disruptions & Issues
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      2. Amperecloud Platform
      3. Disruptions & Issues

      "Who should I contact for technical issues with the Amperecloud system?"

      Je nach Problem können Ihnen unterschiedliche Kolleginnen oder Kollegen am schnellsten weiterhelfen. 

      Technical Support

      For urgent technical issues with an existing installation or a data logger, our technical support team can assist you directly.
      Phone: +49 30 6293 77201


      Onboarding and Network Integration

      Our Solutions team handles matters related to on-boarding, connecting installations to the network, and network integration (remote control technology, certification).
      Email: onboarding@amperecloud.com
       


      Billing Inquiries

      If you have questions about an invoice received or need to update billing information, please contact our Finance team directly.
      Email:‍ accounts.receivable@amperecloud.com
       


      Direct Marketing

      As a customer in direct marketing, you can reach out to our specialized team with questions about your billing.
      Email: dvm-abrechnung@amperecloud.com
       

      Need More Help?

      If you encountered any difficulties or need further assistance, here are some steps you can take:

      Contact Support:

      • Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.

      Phone Support:

      • Call our customer service at

        +49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).

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