Measures for data security
Server location and certification
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Server location: Our servers are operated exclusively in Germany to ensure compliance with strict data protection regulations.
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ISO 27001 certification: All servers have ISO 27001 certification through our renowned partner Hetzner.
Technical and organizational measures (TOM)
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Disaster recovery strategy: We have a robust disaster recovery strategy in place to ensure the continuous availability of your data.
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Redundancies: We use redundant systems to ensure that your data is protected and available at all times, even in the event of outages or maintenance work.
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Logging and monitoring: Regular logging and monitoring of our systems ensure the security of your data during storage and transmission.
Further information
For more comprehensive insights into our data protection and security measures, you can request our data protection and security measures PDF at any time. Please contact your IT or data protection department or our support team directly.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
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Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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