If the inverter is defective and cannot be repaired, the platform makes it easy to replace the device in the digital twin without losing important historical data.
Replacing the inverter in the digital twin
1. Go to the digital twin of your system and right-click on the affected device
2. Select the “Replace” option.
3. The next window shows the effects of the replacement:
- The device is marked as replaced and moved to a separate list.
- The associated data will be retained.
- The replaced device contains the addition “Replaced on [date]” and remains available in the history.
4. Select a replacement date and confirm the replacement.
Please note: There is no undo option for replacing a device. Therefore, make sure that you want to perform this action safely.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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