Digital Twin
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      Replace inverter: Device management

      If the inverter is defective and cannot be repaired, Platform makes it easy to replace the device in the digital twin without losing important historical data.

      Replacing the inverter in the digital twin

      • Go to the digital twin of your system and right-click on the affected device
      digital twin sidebar
      • Select the “Replace” option.
      replace logger
      • The next window shows the effects of the replacement:
        • The device is marked as replaced and moved to a separate list.
        • The associated data will be retained.
        • The replaced device contains the addition “Replaced on [date]” and remains available in the history.
      • Select a replacement date and confirm the replacement.

      replaced datalogger

      Please note: There is no undo option for replacing a device. Therefore, make sure that you want to perform this action safely.

      Need More Help?

      If you encountered any difficulties or need further assistance, here are some steps you can take:

      Contact Support:

      • Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
      • Fill out a form: Complete our online support form. Please include all relevant information about your request, and our team will get back to you as soon as possible.

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