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      How can I change the direct marketer in the digital twin and what information is required for this?

       

      Step-by-step guide to changing the direct marketer in the digital twin

      Step 1: Access to the digital twin

      1. Open the Amperecloud Platform and log in with your administrator access data.

      2. Navigate to the digital twin of your system in which direct marketing is to be configured.

      Step 2: Activating/deactivating direct marketing

      1. Search for the direct marketing setting option in the digital twin. 

      2. Select the desired direct marketer from the list of available providers. We have a direct interface to the following providers: Next Kraftwerke, ANE, Qcells, Lumenaza or Interconnector.

      3. Activate or deactivate direct marketing as required by selecting the relevant provider.

      Screenshot:

      Direkzvermarktung V.1

      Step 3: Forwarding the required information to the direct marketer

      1. Once you have selected the direct marketer, you must forward the displayed bus address to the contact at the direct marketer.

      2. This bus address enables the direct marketer to gain access to your system and carry out the FSB test (remote controllability test) independently.

      Notes and contacts

      For Interconnector as a direct marketer, you need to contact Amperecloud support to activate the DV interface. Send an email to direktvermarktung@ampere.cloud for further support.

      FAQs

      Question: Which direct marketers are available?
      Answer: The available direct marketers are Next Kraftwerke, ANE, Qcells, Lumenaza and Interconnector.
      Question: What is the FSB test?
      Answer: The FSB test (remote controllability test) is a test carried out by the direct marketer to ensure that your system has the necessary interfaces for direct marketing.

      Need More Help?

      If you encountered any difficulties or need further assistance, here are some steps you can take:

      Contact Support:

      • Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.

      Phone Support:

      • Call our customer service at

        +49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).

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