To ensure that you can use all the required functions and services on Amperecloud Platform, please follow the steps below:
Step 1: Check your contract
- Contract details: Check the specific details of your contract with Amperecloud to see which features are included as standard and which need to be activated additionally.
Step 2: Check the available functions
- Package information: Visit our website at https://www.amperecloud.com/pakete for detailed information on the available packages and their functions.
Step 3: Contact your Customer Success Manager
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Contact: Get in touch with your responsible Customer Success Manager.
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Email: Send an email to cs@ampere.cloud to activate additional functions or make specific requests.
Step 4: Customize your package functions
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Customization: Your Customer Success Manager will help you unlock additional features according to your needs.
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Advice: Get advice on the best options and customized solutions for your requirements.
Step 5: Using the advanced functions
- Activation: After activation, you can use all advanced functions and services on Amperecloud Platform.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
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Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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