Contact technical support
Send an e-mail to support@ampere.cloud or call +49 30 6293 77201.
Make sure that you describe your request in detail, including the names of the affected system and the companies involved.For security reasons, moving an installation between companies is only possible on request to technical support.
FAQ
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Question: Why is it only possible to move systems between companies via technical support?
Answer: This is to ensure the security and integrity of the data on the platform as well as the correct assignment of systems to the right companies. -
Question: How long will it take for my request to be processed?
Answer: We endeavor to process requests as quickly as possible. The exact processing time depends on the complexity of the process.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
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Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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