Disruptions & Issues
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      3. Disruptions & Issues

      "Why are the inverters not transmitting data?"

      Causes for missing inverter data transmission:

      1. Check Logger Configuration:

        • Ensure that the logger's configuration is correct. Verify all settings and parameters required for communication with the inverters.

      2. Supported Inverters:

        • Confirm that the inverters being used are supported by Amperecloud. Check the compatibility list on the Amperecloud website or contact support to clarify.

      3. Data Bus/Network Issues:

        • Investigate for any issues in the data bus or network. Ensure that all connections (e.g., Ethernet, Wi-Fi) are functioning properly without interruptions or disruptions.

      4. Inverter Configuration Check:

        • Review the settings and configuration of the inverters themselves. Ensure they are set correctly to transmit data to the logger and that communication is functioning properly.

      5. Ensure Internet Connection:

        • Ensure a stable and reliable internet connection. An unstable connection may prevent inverters from transmitting data.

      6. Logger or Inverter Malfunctions:

        • Check if the logger or inverters could have physical damage affecting communication. If necessary, contact technical support to arrange for inspection or repair.

      Additional Troubleshooting Steps:

      • Logging and Diagnosis: Monitor system logs or log files for clues to potential errors or issues.
      • Device Restart: Attempt to restart the inverters and logger to resolve temporary issues.
      • Firmware Updates: Ensure inverters' and logger's firmware is up to date to leverage known bug fixes and improvements.

      Need More Help?

      If you encountered any difficulties or need further assistance, here are some steps you can take:

      Contact Support:

      • Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.

      Phone Support:

      • Call our customer service at

        +49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).

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