Remote Control

Note: These steps are intended for remote control of the facility and not for telecontrol.


1. Open the “Remote control” tab:

Navigate within the platform to the Remote control tab.

remote control sidebar


2. Create facility via the remote control

Steps for creating a facility:

  • Add facility:
    If the desired facility does not yet exist, it must be created. To do this, click on “+ Add Facility”.
remote control overview

  • Enter the facility name and nominal power:
    Enter a name for the system and the corresponding nominal power. Then click on “Add facility” to create the facility and an associated data logger
remote control add facility


3. Overview of the facilities

All facilities are listed in the overview and important information such as last contact, active power, VPN connection, data connection and remote controllability is displayed. An active connection is indicated by a green tick.

fernsteuerbarkeit verbindung


4. Open facility

To view further information on the facility, click on the arrow symbol pfeil symbolnext to the desired facility. A new window opens in which you can enter the park controller information and download the VPN certificate.


5. park controller information and VPN certificate

  • Enter the park controller information:
    Search for the appropriate park controller model in the search bar. The port number and unit ID are filled in automatically.

remote control data entry new

  • Download VPN certificate:
    Download the VPN certificate using the “Download” button.
  • You must then install the certificate.
    You can find help in the following article: Setting up the OVPN certificate
  • Then click on “Test connection” to check the VPN connection.

remote control connection

If the connection test is successful, you can then carry out a pre test.


6. Pre test

The pre-test is for verification purposes only and does not replace the official remote control test, which must be carried out by the direct marketer themselves.

The Facility has to be above 5% Nominal Power and drop below 1% for a successful Test.

Navigate to the “Pre-test” section and click on “Start test”. The Facility is first automatically shut down and then turned up again after about 15 minutes. The current data is displayed in the table: The blue line represents the current production output in kW, while the orange line visualizes the control signal and marks the zeroing of the Facility.

remote steuerung test

image (1)


7. Connect to Energy Trader

Select the direct marketer with whom you have signed a contract.

remote control energy trader

If your direct marketer is not available, please contact support@amperecloud.com

Then get in touch with the specified contact. Follow the instructions below the contact section.

Confirm that you have read and followed the instructions. And accept that Amperecloud accepts no liability for delays in the final test of remote controllability.

Finally, click on Finish setup.

Need More Help?

If you encountered any difficulties or need further assistance, here are some steps you can take:

Contact Support:

  • Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.

Phone Support:

  • Call our customer service at

    +49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).


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