Note: These steps are intended for remote control of the facility and not for telecontrol.
1. Open the “Remote control” tab:
Navigate within the platform to the Remote control tab.
2. Create facility via the remote control
Steps for creating a facility:
- Add facility:
If the desired facility does not yet exist, it must be created. To do this, click on “+ Add system”.
- Enter the facility name and nominal power:
Enter a name for the system and the corresponding nominal power. Then click on “Add facility” to create the facility and an associated data logger
3. Overview of the facilities
All facilities are listed in the overview and important information such as last contact, active power, VPN connection, data connection and remote controllability is displayed. An active connection is indicated by a green tick.
4. Open facility
To view further information on the facility, click on the arrow symbol 
next to the desired facility. A new window opens in which you can enter the logger information and install the VPN certificate.
5. Logger information and VPN certificate
- Enter the logger information:
Search for the appropriate data logger model in the search bar. The port number and unit ID are filled in automatically.
- Download VPN certificate:
Download the VPN certificate using the “Download” button. - You must then install the certificate.
You can find help in the following article: Setting up the OVPN certificate - Then click on “Test connection” to check the VPN connection.
6. Facility inspection
The Facility has to be above 5% Nominal Power and drop below 1% for a successful Test.
After the reading types have been assigned, the facility appears in the remote control overview under the preliminary tests. Click on “Start test”. After about 15 minutes, the facility is automatically ramped up. The current data is displayed in the table and the orange dot marks the zeroing of the facility.
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7. Connect to Energy Trader
Select the direct marketer with whom you have signed a contract, tick the confirmation box and click on the Finish Setup button.
If your direct marketer is not available, please contact support@amperecloud.com
Note any further Instructions under the Contact Section.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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