Knowledge Base

Back to home

Knowledge Base

Amperecloud Platform

Monitoring

Amperecloud Platform

Brief instructions on all functions, solutions to technical problems & information on compatibility and API.

Workflow with platform (alerts, tickets, Services)

Access & user management

How do I get access to Amperecloud Platform?

Reset password

Administrator/Regular user

Profile: Notifications

Profile management on the Amperecloud platform

Selecting the language

Login

See more

Master Display

Map View

Master Display: creating a master display

Monitoring

Monitoring settings and views (overview)

Monitoring: Views

Dashboards

Dashboard: creating a dashboard

Dashboard user administration

Dashboards Basic functions

Creating a widget (heatmap)

Creating a widget (table)

Creating a widget (number)

Creating a widget (chart)

Integration of Webcams into the Amperecloud Platform

See more

Alarms

How can I mute the alarms for a system?

Creating and configuring alerts

Setting/assigning alert notifications

How the alert system works (overview)

Tickets & CMMS

Assigning tickets

How do I create new labels for tickets?

What is the best way to use maintenance mode?

Assignment rules

Tickets: Usage

See more

Services

Overview: Services

Create Services

Logbook

Logbook

Exclusions

Digital Twin

Creating calculations

Copy, cut & paste

General (digital twin)

Can I connect my battery storage system to Amperecloud Platform?

Replace inverter: Device management

See more

Master Data

View and edit master data

Customization of the master data system for administrators (managing tabs, categories and text fields)

Reports

Does Amperecloud provide examples or templates for the design of reports?

Datalogger & Feed-in Management

Is there an FTP forwarding feature for Amperecloud data loggers and what do I need for it?

Is it possible to connect a data logger from another manufacturer via FTP push?

Company administration & organization

How do I move an investment between different companies on the platform?

How can I change the direct marketer in the digital twin and what information is required for this?

Switch between companies in the Amperecloud Platform

Products & Subscriptions

What is the difference between Professional and Enterprise?

Can Platform be used as a white label solution?

In which countries can I use Amperecloud products?

How can I order other Amperecloud products via Platform, e.g. Log, Operations, Control, or Remote?

Why are grayed-out menu items not available?

Communication of product updates

See more

Data security

How is my data secured at Amperecloud?

Management & Data

Can I export my historical data or import it into Platform?

How do I delete an attachment?

How do I obtain the load profile data for a system?

Who owns the data stored in Platform?

In what time interval can Amperecloud Platform process data?

How do I use data analysis correctly?

Up to which level can Platform be used (module or string level)?

How can I determine whether data is being sent via the VPN certificate?

Invoices in Platform

See more

Disruptions & Issues

"Why is the platform not showing any data?"

"Why are the inverters not transmitting data?"

"Despite installation, the VPN is not working. What steps are necessary to get it running?"

"Who should I contact for technical issues with the Amperecloud system?"

"What can I do if there are issues with the connection to a third-party data logger?"

Status code

Exporting Error Log

See more

Connection

Can storage systems (battery / BESS) be integrated?

Can biogas plants be connected?

Can wind turbines be integrated?

External data loggers

Huawei SmartLogger1000 - 3000

External data loggers

Set up Solarlog FTP export

Setting up FTP push - Sungrow Com 100

API & Interfaces

How does the Amperecloud API interface work?

How do I integrate the data from Platform on an external website (e.g. Solarfox)?

Is there an inventory management system?

Plant & market services

How can I book a commissioning appointment for a system?

Can I book a training course for new employees?

yield loss

Creating a yield loss calculation

Actual/target ratio in PV yield monitoring