Overview of relevant information & documents for the implementation of telecontrol technology
For the successful installation of telecontrol technology, both the customer and Amperecloud must provide information and documents to the other party. For a smooth project flow including a clear work order, all information and agreements should always be provided in writing or confirmed in writing after verbal agreement..
To be provided by the customer, grid operator or third-party provider of telecontrol systems
The following information is required:
- Unique identification of the system (please note that some customers and network operators have different names and address details)
- Contact details of the responsible grid operator, in particular the contact person there
- Contact details of any third-party provider for a telecontrol system
- Contact details of other contact persons and shareholders
The following documents are also required:
- Technical connection conditions (TAB) and guidelines for the implementation of FWT
- E.9 sheet Grid operator questionnaire
- (Project-specific) data point list
- Technical circuit diagrams showing the location and communication paths of all relevant equipment
Provided by Amperecloud
Amperecloud provides extensive information and documents that cover the majority of questions that arise in the context of telecontrol technology. We are happy to respond to your requests for additions and improvements.
In addition, the following information and documents are created individually as required and agreed and made available in the corresponding phase of the project. These include
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
Share Your Feedback
If this article didn’t meet your needs or if you have suggestions on how we can improve, please let us know by submitting feedback. Your input helps us enhance our resources and support.