Collection of frequently asked questions & their answers
Please let us know by e-mail if you would like further information at this point.
- Question: The grid operator or a third party already provides telecontrol technology. Why does telecontrol technology still have to be ordered from Amperecloud?
Answer: At this point there is often a misunderstanding of the terminology, as the grid operator does not provide complete telecontrol technology, but only a telecontrol system, see Types of implementation of telecontrol technology.
- Question: Digital and analog inputs and outputs are required for telecontrol technology. Are these available on the Amperecloud Log?
Answer: These connections are only partially available directly on the log, but it can be expanded to include almost any connections. Amperecloud takes care of setting them up.
- Question: The documentation states that an auxiliary voltage is required for the 4-20mA analog connection. How is this connected?
- Answer: See the instructions for installing the telecontrol components.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
- Fill out a form: Complete our online support form. Please include all relevant information about your request, and our team will get back to you as soon as possible.
Share Your Feedback
If this article didn’t meet your needs or if you have suggestions on how we can improve, please let us know by submitting feedback. Your input helps us enhance our resources and support.