Before you can use your account for the first time or accept invitations from companies in Amperecloud Platform, you must click on the link in your individual invitation email.
As a new customer, you will receive this invitation email either from your Amperecloud Account Executive or, as an employee of an Amperecloud customer, from your company's administrator.
You can find out how to invite members as an administrator here
After clicking on the activation link, you can then enter your personal data and create a password. Please note that your password should contain at least eight characters and consist of lower and upper case letters as well as numbers and special characters. The German Federal Office for Information Security (BSI) offers a guide to creating secure passwords.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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