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What to do if the router causes problems?
If your router has problems, especially with Wifi problems, you can temporarily switch to LAN. If possible, connect the Amperecloud Log to the router (RUT) via an Ethernet cable. This can improve the stability of the connection.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
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Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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