You can find troubleshooting instructions from our support team here.
If the Amperecloud Log cannot actually be repaired via remote maintenance, we will send you a new data logger as well as a return label and package for the defective device.
Please contact our support team for this. Simply send an e-mail with your request and the relevant details to support@amperecloud.com or call us on +49 30 6293 77201.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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