If you have received an incorrectly issued invoice, it is important to contact the right department to enable a quick correction. There are different contact points depending on which product is affected:
1. Invoices for direct marketing (DVM)
For questions or corrections regarding invoices for direct marketing, please contact our direct marketing team.
- E-Mail: direktvermarktung@ampere.cloud
- Specify information:
- Your contract number
- Details of the incorrect invoice (invoice number, date)
- Description of the error (e.g. inaccurate information, incorrect amounts)
2. Invoices for other products
For all other products or services, please contact our payment department.
- E-Mail: payments@ampere.cloud
- Specify information:
- Your contract number or customer number
- Details of the incorrect invoice (invoice number, date)
- Description of the error (e.g. incorrect items, incorrect amounts)
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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