If you have received an incorrectly issued invoice, it is important to contact the right department to enable a quick correction. There are different contact points depending on which product is affected:
1. Invoices for direct marketing (DVM)
For questions or corrections regarding invoices for direct marketing, please contact our direct marketing team.
- E-Mail: customersuccess@amperecloud.com
- Specify information:
- Your contract number
- Details of the incorrect invoice (invoice number, date)
- Description of the error (e.g. inaccurate information, incorrect amounts)
2. Invoices for other products
For all other products or services, please contact our payment department.
- E-Mail: payments.reminders@amperecloud.com
- Specify information:
- Your contract number or customer number
- Details of the incorrect invoice (invoice number, date)
- Description of the error (e.g. incorrect items, incorrect amounts)
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
- Fill out a form: Complete our online support form. Please include all relevant information about your request, and our team will get back to you as soon as possible.
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