Your direct marketing statement (DVM) is created at the end of the month for the previous month. The prerequisite for this is that your metering point operator has transmitted all the necessary data in good time.
Billing procedure:
- Data collection: The metering point operator collects and transmits the relevant metering data from your system.
- Preparation of the bill: Your bill for the previous month is prepared on the basis of this data.
- Delivery: You will receive the invoice by e-mail.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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