As part of Amperecloud Operations, we offer comprehensive services for the daily operational monitoring of your portfolio. These include:
Asset management
- Asset management: Asset management by the operations team
- Error and problem reports: You will be informed immediately about errors or problems via our ticket system.
- Notifications: Activation of separate email notifications for new tickets to ensure you are always up to date.
Reporting and analysis
- Weekly reports: We create detailed reports that include all tickets received and their status. These reports help you to keep track of all operational tasks and incidents.
- Proactive improvements: We give you proactive suggestions to improve asset performance based on our continuous monitoring and analysis of the assets.
Further services
- Extended tasks: On request, we can also take on additional tasks. These can include specific requirements or special projects. Talk to your contact person in the Customer Success or Sales team to discuss customized solutions.
Software product Amperecloud Platform
- Access to Amperecloud Platform: As a customer, you receive access to our Amperecloud Platform. This platform offers extensive functions for managing and monitoring your systems.
- Individualized dashboards: We create customized dashboards for you, which you can use to view the status of your systems at any time and perform detailed analyses.
Further information can also be found on our website.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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