ℹ NOTE
See here for a connection via RS485
Network
If the supplied LTE router is used, you must plug the LAN cable that connects the inverters to each other into the LAN port of the router.
By default, the LTE router has the IP address 192.168.1.1 and is located in the subnet of 255.255.255.0. The Amperecloud Log automatically connects to inverters in the network and takes over the configuration from the digital twin.
⚠ ATTENTION
Please ensure that the inverter is accessible from the Amperecloud Log network. Consult the inverter documentation for this.
Assign static IP addresses to the devices.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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