If you have received a reminder and it is unclear or you do not agree with the information it contains, you should proceed as follows:
1. Checking the reminder
- Comparison with offer and invoice: First check your offer and the corresponding invoice. Make sure that the items listed are correct and match the original quotation and order.
- Clarify differences: If you find any differences or errors, make a note of them to clearly outline them in your request.
2. Contact us in the event of uncertainties
If you still have questions after checking or if you believe that the reminder is not justified, please contact your Customer Success Manager. They will help you to clarify any uncertainties and correct any errors.
3. Contact information and details
- Email address: Write an email to your Customer Success Manager. If you do not have their contact details to hand, you can contact cs@ampere.cloud.
- Telephone contact: In urgent cases, you can also contact us by phone at +49 30 91733653.
4. Important information in the request
Make sure that your request contains the following details to ensure quick and efficient processing:
- Invoice number: Include the invoice number of the reminder.
- Description of ambiguities: Describe the items or details that are unclear or that you believe are incorrect.
- Supporting documents: Attach copies of the offer, the original invoice and the reminder to facilitate verification.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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