Amperecloud is not responsible for carrying out a remote controllability test (FSB test). Our role is to connect the systems to the direct marketers' virtual power plants, which then carry out the remote controllability test independently via Amperecloud's interfaces.
Please ask your direct marketer directly whether a remote controllability test has already been carried out successfully.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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