Step-by-step instructions
Step 1: Creating the Facility
1. Navigate to the Master Display in the Amperecloud Platform.
2. Click on New Facility in the bottom right-hand corner to create a new system
3. Fill in the Name and Nominal Power fields and click on Create.
These details are sufficient for a start. Further details can be added later.
To set up the digital twin, read the following article: Adding information to the Digital Twin
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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