The "Remaining Time" item on your invoice represents the unused period of a service used. This amount relates to services that have been paid for in advance but not fully used, or to unused time in a billing cycle.
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If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
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Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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