Suitability
Direct marketing: Yes
Reactive power control: Yes
Device configuration
Select "RS485" as the connection type in the digital twin and enter the RS485 port used in the log under "Port". It is essential to enter the serial number of the device. The "Slave Id" can be set to any value between 1-99 as long as it is only used once on the respective RS485 port.
The initial recognition of the devices may take some time.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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