For the Amperecloud Log, a Teltonika RUT241 router is usually included.
Detailed information about the device can be found on the product page 
or in the device manual in the manufacturer Teltonika’s wiki. Please note that Amperecloud does not provide technical support for the device. The customer is responsible for any intervention or damage to the device caused by improper use.
For information about the data connection, please refer to the article SIM card provider in router or logger.
Warning!
The router has a limited monthly data volume.
Exceeding the data volume will result in a loss of connection. In addition, we will have to charge you for any costs incurred for increased data usage.
Tip:
When connecting, make sure your end device only establishes connections necessary for setup. Set the network as a metered connection. This option is available on Windows, Android, and iOS, among others. Also, disable all other communication and update services, and avoid browsing the internet.
Please also refer to the article Ethernet Topology and Internet Connections.
Signal Quality & Antennas
Details on signal quality and the use of antennas can be found in the article Checking the Router’s Signal Quality & Installing Antennas.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
- Fill out a form: Complete our online support form. Please include all relevant information about your request, and our team will get back to you as soon as possible.
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