In facilities with several Amperecloud Logs, these are connected in a commander/crew constellation (also known as master/slave). The Commander and Crew must be connected to each other via Ethernet so that they can communicate with each other.
The FRSE or any telecontrol components must be connected to the “Commander”. All meters whose data must either be transmitted via telecontrol technology or serve as a reference point for any feed-in limitation must also be connected to the Commander.
Any of the supplied devices can be selected as the commander. Designation or programming is only carried out remotely afterwards. It is important that you inform your contact at Amperecloud which IP the selected device has in the network and/or which token it has been configured with.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
- Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
Share Your Feedback
If this article didn’t meet your needs or if you have suggestions on how we can improve, please let us know by submitting feedback. Your input helps us enhance our resources and support.