Access to the Ticket Portal
Note: If you do not have access to the portal, please contact your Customer Success Manager or Amperecloud Technical Support.
Create a Ticket
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General Support Request:
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In the navigation, click on Tickets and select Create Ticket.
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Fill out the form with your request.
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Open Support Request Form
Amperecloud Log Initial Setup:
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Use this form if you need assistance with the first setup.
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Open Log Setup Form
Overview & Navigation
Ticket List:
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Displays an overview of your created tickets.
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Use the search bar to find tickets directly.
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Display filter options: Assigned to me or Assigned to organization.
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Status filter options: All, Open, Closed Tickets.
The following information is displayed in the overview:
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ID: Unique ticket number.
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Subject: Short description of the issue.
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Creation Date: Date the ticket was created.
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Last Activity: Time of the last change or reply.
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Status: Indicates whether the ticket is open, in progress, or closed.
Ticket Details:
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Click on a ticket to view the conversation.
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Within the ticket, you can write messages and upload files.
Important Note
New tickets created via the button may take some time before they become visible in the portal.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
- Fill out a form: Complete our online support form. Please include all relevant information about your request, and our team will get back to you as soon as possible.
Share Your Feedback
If this article didn’t meet your needs or if you have suggestions on how we can improve, please let us know by submitting feedback. Your input helps us enhance our resources and support.