LTE routers provided by Amperecloud and requirements for customer-supplied routers.
Routers from Amperecloud
Together with the Amperecloud Log, Amperecloud provides an LTE router of the type Teltonika RUT241 or a comparable model. This includes a SIM card with monthly data volume valid for all German networks. Therefore, a separate internet connection does not need to be provided, as long as reception is available on site.
The router provided by Amperecloud is included in the price of the Amperecloud Log and is always required, since remote maintenance can only be carried out through it.
Additional Internet Connections
It is possible to provide an alternative internet connection in the network via an additional modem or router alongside the router supplied by Amperecloud. Please refer to the article Ethernet Topology and Internet Connections.
Own OpenVPN-capable Router for Remote Control for Direct Marketing
In the case that Amperecloud has been contracted as a remote-control partner for direct marketing, an Amperecloud Log or other Amperecloud hardware is not necessarily required. In this case, Amperecloud only provides an OpenVPN certificate, which must be installed on a router connected to the plant.
Amperecloud does not provide a router or data connection in this context; these must be procured independently. To check the compatibility of your router with OpenVPN, please consult the device manual or contact the manufacturer. A firmware update may be required.
Network Security
As the service recipient, you are obligated—regardless of whether hardware is provided by Amperecloud—to secure the router used and the associated network in accordance with the current state of the art.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
- Fill out a form: Complete our online support form. Please include all relevant information about your request, and our team will get back to you as soon as possible.
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