We have implemented a structured, multi-step payment reminder process. This process is designed to minimize payment delays and create clear procedures for all parties involved.
If the payment due date for at least one invoice has been exceeded, you will automatically receive a payment reminder, and further actions will be triggered according to our process.
Steps of the Payment Reminder Process
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Payment Reminder (1 day overdue):
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A payment reminder is sent via email.
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A visible notice (banner) appears in your account on the Amperecloud Platform.
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Payment Reminder (20 days overdue):
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A second payment reminder is sent.
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A stop on orders becomes effective.
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Payment Reminder (31 days overdue):
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A third payment reminder is sent.
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Support services are suspended.
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Access to the Amperecloud Platform is blocked.
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The case is handed over to a collection agency.
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What does this mean for you?
By implementing this process, we ensure that payment requests are communicated timely and transparently. To avoid any inconvenience, we kindly ask you to make your payments on time.
Contact for Questions or Uncertainties
If you have received a payment reminder and have questions, please contact:
payments.reminders@amperecloud.com
To ensure your request is processed as quickly as possible, please provide your customer number and the relevant invoice number.
Our Goal:
This process is intended to promote efficient collaboration and maintain a strong partnership with you. Thank you for your understanding and support!
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
- Fill out a form: Complete our online support form. Please include all relevant information about your request, and our team will get back to you as soon as possible.
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