The detailed contract conditions, including term, notice period and other relevant information, can be found in your contract document. If you have specific questions about the terms of the energy management or direct marketing contract, we recommend that you consult the relevant contract document.
If you require further assistance, our customer support team will be happy to help you. Contact us by e-mail (direktvermarktung@ampere.cloud) or phone (+49 30 91733653) for further information on your contract terms.
Need More Help?
If you encountered any difficulties or need further assistance, here are some steps you can take:
Contact Support:
- Email: Reach out to our support team by emailing us at support@amperecloud.com. Provide as much detail as possible about the issue you're facing.
Phone Support:
-
Call our customer service at
+49 30 6293 77201. Our support hours are Monday to Friday, 9 AM to 5 PM (local time).
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